Option 1 — Delete in the app (recommended)
- Open Losta and sign in to the account you want to delete.
- Go to the Me tab.
- Open Settings (the gear icon at the top right).
- Tap Delete Account.
- Read the confirmation notice and confirm.
You will be signed out immediately. Deletion of your records starts straight away and completes within 30 days.
Option 2 — Request deletion from the web
If you cannot access the app — for example you have lost your device — email
privacy@yaokemon.com with the subject
line Account deletion request and include:
- the sign-in method and identifier you used for Losta (phone number, or the email address linked to your sign-in), and
- your display name in the app.
We may ask you to verify that you control the account before we act, so that nobody can delete an account that is not theirs. We aim to acknowledge your request within 7 days and to complete it within 30 days of verification.
What is deleted
Deleting your account removes:
- your profile and account records — display name, avatar, bio, birth date, gender, region and interest tags;
- the posts, comments, likes and photos you published;
- your private conversations and the messages, photos and voice attachments in them;
- your voice-match records and matching metadata;
- your in-app balance of virtual items and Diamonds, and the associated in-app transaction records, subject to the retention note below;
- your device push tokens and notification registration;
- your follows, blocks and the personal content of reports you filed.
What may be retained, and for how long
A limited amount of data may be kept after deletion, only where we are required or permitted to:
| Data | Why it is kept | Retention |
|---|---|---|
| Records of reports, bans and abuse investigations | To enforce our Terms, identify repeat offenders and respond to lawful requests from authorities. | Up to 12 months from the closure of the matter. |
| Purchase, payment and tax records | Accounting, tax, fraud prevention and the app stores' own requirements. Card and payment details are held by Apple or Google, not by us. | As long as tax and accounting law requires. |
| Aggregated or anonymised statistics | Service metrics that no longer identify you and cannot be re-linked to you. | Indefinite. |
Encrypted backups may hold residual copies of your data for a short period before being overwritten on the normal backup cycle, normally within 30 days.
Before you delete: a few things to know
- Deletion is irreversible. Your account, your posts and your chats cannot be restored.
- Virtual items. Diamonds and virtual items have no cash value and cannot be refunded on deletion. Purchases made through the Apple App Store or Google Play are subject to that store's refund policy.
- Content already shared. Messages you sent are removed from our systems. A separate copy may remain with the recipient on their device if they saved or screenshotted it, and we cannot reach that copy.
- Subscriptions. Deleting your Losta account does not by itself cancel a subscription bought through the app store. Cancel it in your Apple App Store or Google Play account settings.
Related pages
- Privacy Policy — what we collect and how we use it.
- Terms of Service — the agreement governing the app.
- Contact — how to reach us.
Contact
Yaokemon
Account and privacy requests:
privacy@yaokemon.com
General support: support@yaokemon.com